Privacy Policy
Current Auctions
(757) 482-7192
Current Auctions

Privacy Policy

Privacy Policy

PRIVACY POLICY

Coastal Real Estate & Auction Group, LLC

Last Updated: February 16, 2026

This Privacy Policy describes how Coastal Real Estate & Auction Group, LLC (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you access our website, bidding platform, auction services, and related offerings (collectively, the “Services”).

Personally Identifiable Information (“PII”) means information that identifies, relates to, describes, or could reasonably be linked to an individual.

By using our Services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Username and password
  • Bidder number
  • Government-issued ID (if required for certain regulated auctions)

B. Financial Information

  • Payment method details
  • Transaction history
  • Bid history
  • Purchase history

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Log data
  • Cookies and tracking identifiers

D. Communications

  • Customer service communications
  • Email preferences
  • SMS opt-in status

When We Collect Information

We collect information when you:

  • Register for an account
  • Place bids or make purchases
  • Subscribe to marketing communications
  • Opt in to SMS notifications
  • Contact us
  • Visit and interact with our website

SMS and Text Message Communications

If you opt in to receive SMS messages:

  • You consent to receive automated auction updates, bidding notifications, invoices, pickup reminders, and account alerts from Coastal Real Estate & Auction Group, LLC.
  • Message frequency varies based on your auction activity.
  • Message and data rates may apply.
  • Opt-Out: You may opt out at any time by replying STOP to any message.
  • Support: For assistance, reply HELP or contact our support team.
  • Privacy Assurance: Mobile information and consent data collected for SMS messaging will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your consent to receive SMS communications is not a condition of purchase.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session authentication
  • Process transactions
  • Store user preferences
  • Analyze website performance
  • Deliver targeted advertising

We may use:

  • Google Analytics 4
  • Meta (Facebook) Pixel
  • Google Ads Remarketing

You may control cookie settings in your browser. Disabling cookies may limit functionality.

Payment Processing

We use third-party payment processors including, but not limited to:

Payment processors comply with PCI-DSS standards. We do not store full credit card numbers on our servers.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal or regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Maintain auction transaction records

Retention periods may vary based on legal and business needs.

Third-Party Disclosure

We do not sell your personal information for monetary compensation. However, we may share certain technical information with advertising partners (such as Meta and Google) to deliver targeted ads. You can opt out of this tracking by adjusting your browser's cookie settings.

We may share information with:

  • Auction software providers
  • Payment processors
  • Shipping platforms
  • Website hosting providers
  • Marketing service providers
  • Legal authorities when required

All service providers are contractually obligated to safeguard personal information. Note: This section does not apply to SMS opt-in data, which is never shared for marketing purposes.

Legal Disclosure

We may disclose personal information if required to:

  • Comply with court orders or subpoenas
  • Respond to lawful government requests
  • Protect our rights, property, or safety
  • Investigate fraud or misconduct
  • Enforce our Terms and Conditions

Data Security

We implement commercially reasonable security safeguards including:

  • SSL encryption
  • Restricted access controls
  • Regular vulnerability scanning

However, no method of transmission over the Internet is 100% secure. In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities as required by applicable law.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If discovered, such information will be deleted.

Do Not Track Signals

We honor Do Not Track (DNT) browser signals where technically feasible. Some features may not function properly if DNT is enabled.

Your Privacy Rights

You may:

  • Access your account information
  • Update or correct personal data
  • Request deletion of your account
  • Opt out of marketing communications
  • Opt out of SMS notifications
  • Obtain a portable copy of your data
  • Appeal a decision regarding your privacy request

To make a request, contact us using the information below.

CAN-SPAM Compliance

We comply with the CAN-SPAM Act. You may unsubscribe from marketing emails at any time using the link in any email communication.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Accessibility

If you have a disability and need to access this policy in an alternative format, please contact us at 757-482-7192 or support@coastalauctiongroup.com.

Contact Information

Coastal Real Estate & Auction Group, LLC
315 Great Bridge Blvd., Suite G
Chesapeake, VA 23328
Phone: 757-482-7192
Email: support@coastalauctiongroup.com